My Overview
I am excited to share my journey and approach as an experience and design leader with nearly twenty years in User Experience Leadership, Strategy, and Design. My passion lies in creating exceptional user experiences and driving innovation.
My approach is deeply rooted in comprehensive research and strategic thinking. I believe in the power of thorough discovery processes to uncover user needs and inform product and experience strategies. Ensuring that every product and platform initiative is driven by user-centric insights is paramount to my work. This dedication to research and discovery allows me to launch successful products and spearhead complex systems that align seamlessly with business objectives.
Leadership and mentorship are at the heart of my professional ethos. I take pride in setting clear goals and fostering environments where cross-functional teams feel motivated and mission-driven. Collaboration is key in my approach; I work closely with cross-functional leaders to ensure that objectives, high-level strategies, and key results are clearly defined. This empowers teams to thrive and deliver high-quality experiences.
Delivering exceptional designs is a cornerstone of my career. My work is guided by a strong customer focus and a passion for integrating emerging technologies. I am driven by the mission of improving industrial quality through innovative solutions. My strategic mindset and extensive leadership experience enable me to tackle challenges head-on and turn them into opportunities for growth and improvement.
Thank you for taking the time to review my portfolio. I am always excited about the possibility of contributing to meaningful projects and driving exceptional outcomes through thoughtful design and strategic innovation.
Client List
Samsung
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Equifax
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Mitsubishi Electric
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CDPHP
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PPG
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LogistiCare
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MailChimp
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USTA
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Coca-Cola
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DeLonghi
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IHG
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Bayer
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UCB
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Uber
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Johnson & Johnson
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Samsung • Equifax • Mitsubishi Electric • CDPHP • PPG • LogistiCare • MailChimp • USTA • Coca-Cola • DeLonghi • IHG • Bayer • UCB • Uber • Johnson & Johnson •
Testimonials
“Jessica Burch is a talented Experience Design Strategist and UX Leader. She fearlessly leads, consults, and collaborates across diverse groups of stakeholders and is able to extract the essence of a great idea and build on it. She has a great instinct for desirable and user-friendly solutions which provides companies with a tremendous advantage when realizing its vision.”
Mindy Cady
Senior Director Digital Engagement
“Working with Jessica Burch was an absolute pleasure from the get-go. She was one of the first people I connected with at EPAM and became a wonderful colleague and friend, her brilliance shone through every project we tackled together. Not only is she empathetic and organized, but her thoughtfulness and ease in collaboration make her a standout team member.
Jessica has an exceptional ability to digest complex outcomes and devise innovative solutions, consistently going above and beyond in her contributions. Her leadership style is marked by a sincere kindness that not only motivates but uplifts everyone around her. Jessica is truly a gift to any team, bringing both skillfulness and warmth to the table.”
Shannon Frost
Associate Experience Design Manager
“Jessica is a pleasure to work with and a great team player. Jessica is passionate about her work and the quality of her work output. It is obvious that Jessica enjoys working as part of a team, and she is well respected by all of those that have worked with her. "Good Enough" is not in Jessica's vocabulary when it comes to her work output. No matter what the focus was (creating awesome designs for her clients or supporting sales pursuits), Jessica was "all in"“
Carlos E. Villarreal
Digital Transformation Technology Executive
“I had the pleasure of working with Jessica Burch on thought leadership, pov's and client strategy work. Jessica's critical thinking and pragmatic approach were instrumental in guiding our efforts to achieve the most impactful outcomes. Her ability to approach from multiple perspectives, remain collaborative, bring innovative solutions to the table, and follow through on work made a significant difference in the success of our engagements. I highly recommend her for any role that requires strategic thinking and creative problem-solving.”
James (Jay) Partsch, Jr
Director, Digital Engagement, Innovation & Strategy
“Jessica approaches any sort of business challenge in a very pragmatic, holistic, human-centered way. It doesn't matter how complex the system or problem, I knew she'd untangle the ask and do the right activities and methods to drive value in any setting. There's a flexibility and attitude needed to handle that, and Jessica ticks those boxes.”
Rebecca (Becca) Deery
Senior Director, Experience Design