PROJECT OVERVIEW
PPG's MITS NextGen initiative revolutionized the application that underpinned the entire Industrial Coating Services Organization. By leveraging a modern technology stack and adhering to design best practices, MITS NextGen addressed the dynamic needs of both employees and business processes. This transformation ensured that PPG remained at the forefront of innovation, enhancing operational efficiency and user experience across the board.
CLIENT
Challenge
The MITS NextGen project faced several challenges, including resistance from legacy users to new technologies, which highlighted the need for effective change management. Additionally, the lack of access to competitor platforms limited our market insights, and the outdated systems resulted in operational inefficiencies. The complexity of existing features also posed a significant challenge, requiring careful evaluation to determine which functionalities were essential.
Role
Led discovery research and workshop activities to best understand and uncover experience opportunities. Managed experience strategy and design strategy to create an innovative future state story. Facilitated the discovery transition, leading a cross-functional, international delivery team to achieve a high-value platform experience.
Solution
To address PPG’s challenges, we implemented targeted experience management to enhance user receptivity and engagement. By focusing on internal innovation, we were able to refine platform offerings and improve system efficiencies. We streamlined the product features to reduce complexity and enhance usability. Developing a comprehensive service and value stream map enabled us to optimize interactions and touchpoints between MITS, its workforce, and business operations, ensuring a successful implementation launch.
